FAQ
I received my order after getting a refund. What can I do?
If you've received your order after a refund has been processed, please contact our support team. We will guide you on how to proceed based on your situation.
I haven’t received my order. What should I do?
Kindly check your order tracking details. If the status hasn't updated or the estimated delivery time has passed, reach out to our support for assistance.
What if the package is held by customs?
If your package is held by customs, we advise you to contact your local customs office. Our team is also available to help guide you on the necessary steps.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
You may request an expedited resolution or choose a refund. Please contact us directly so we can offer the most appropriate support.
When will I receive my order?
Delivery time varies based on location and courier service. Refer to your tracking number for updates or reach out to us for clarification.
